NetSupport DNA version 4.60.0000 has now been released and is available for download from our websites or if you have registered on the My Support area you can logon and download from

NetSupport DNA 4.60.0000 is currently available in the below languages:

English, French, German, Italian and Spanish

This release of NetSupport DNA 4.60.0000 does not require a new license key and will work with an existing NetSupport DNA 4.50 License.

What’s New


  • Enhanced Remote Control to support NetSupport Assist for Mac and NetSupport Manager 12.10 Mac Clients
  • Enhanced Database Maintenance delete data to allow removal of eSafety Screenshots and Video
  • Enhanced eSafety Phrase cloud window to allow viewing of screenshots directly from triggered phrases.

Education and Corporate

  • Enhanced Operator roles to allow multiple PC and User departments to be assigned.
  • Enhanced Agent User Interface to display the currently enforced profile for the Agent.
  • Enhanced PC Alerts to perform an action when triggered. Current actions include, Capture screenshot, run an application and take a recording of the PC.
  • Enhanced Activity View to display User activity graphically.
  • Enhanced File Resource Scan in Software Inventory to allow scanning for GDPR files
  • NEW Desktop Warning PC Alert for system and application errors.
  • Enhanced Internet Restriction URL List to allow different restricted lists depending on Profile used.
  • Enhanced Activity View to allow console operator to access a website directly from the Activity view.
  • NEW Custom icon facility for Dynamic groups, Departments, PCs and users.

What’s Fixed


  • Resolved issue with re-assigning concerns when using an eSafety contact with a custom role.
  • Fixed issue with DNA Server crashing when Mac Agents connected and sent eSafety data
  • Updated Phrase match algorithm to better match keyword triggers.
  • Added Welsh Language keywords to eSafety.
  • Fixed False alarm notes to take up to 256 characters
  • Fixed issue with eSafety False alarms being incorrectly displayed in Activity View.
  • Resolved a crash in the DNA Console when marking multiple eSafety Alerts as False Alarms.

Education and Corporate

  • Resolved issue with sending software distribution packages to warehouses and warehouse agents.
  • Fixed issue with Application Restrictions being bypassed when application was renamed by users
  • Resolved performance issue in console when selecting User view and accessing Database Maintenance.
  • Fixed Issue with Microsoft Edge not metering correctly when using latest version of Windows 10
  • Updated Print monitor charts to display costs to 2 decimal places.
  • Updated Software Inventory and Query tool to display Software that is GDPR compliant.
  • Added warning to deleting an eSafety contact that any open concerns should be re-assigned or archived first
  • Added a warning message to the DNA console when approaching the limit of SQL Express database.
  • Resolved an issue with right clicking on PCs taking a long time to display the context menu
  • Resolved Issue with Active Directory Department names not being removed when Active Directory OU name had been changed.
  • Resolved an Issue with Active Directory synchronisation where Empty departments were still displaying in the DNA Console
  • Resolved issue where User details alert was not showing the changes made at the agent.
  • Resolve problem with Network drive mapped/unmapped alert not working on Windows 10 Fall update.
  • Resolved performance issue with Assigning Active Directory profiles to users when all users are under one Organisational Unit
  • Fixed a problem with Power on schedules where PCs would not power on if the time did not match that of the server.
  • Resolved AD profile assignment taking a long time to send to Agents
  • Enhanced AD profile assignment to allow for settings to be inherited from parent AD Container
  • Updated list of extensions for file resource scan to include modern Office Applications.
  • Resolved an issue with AUP which could result in users bypassing the policy and accessing the PC